30-Day Easy Return & Exchange Policy

At Movie Jackets Hub, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a 30-day return and exchange policy.

  • Returns: You can initiate a return within 30 days of receiving your order. Please note that the return request must be made within 48 hours of receiving the item to be eligible. The customer is responsible for return shipping costs, and the original shipping fees are non-refundable.
  • Exchanges: If you want to exchange the product for a different size or color, the exchange request must also be made within 48 hours. In this case, the buyer is responsible for the shipping costs, but the exchange itself will be processed free of charge.

Cancellation Policy

  • Cancellation within 48 hours: If you wish to cancel your order, please contact us within 48 hours of placing the order. In this case, you will receive a full refund.
  • Cancellation after 48 hours: Orders canceled after 48 hours will incur a 35% cancellation fee.
  • Cancellation within 5 days before delivery: Orders canceled within 5 days of delivery will incur a 50% cancellation fee.
  • No cancellations: Orders that have been shipped cannot be canceled.

Refund Policy

  • Refund Requests: Refund requests must be made within 48 hours of receiving the item. Unfortunately, returns or exchanges made after 48 hours will not be accepted.
  • Non-Refundable Items: Refunds will not be provided if:
    • The item is altered or the tags are removed.
    • The return request is made after the 30-day period.
    • You change your mind after purchase.
  • Return Shipping Costs: If the return is approved, the buyer will bear the cost of return shipping and the original shipping fees.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not as described, please follow these steps:

  1. Contact us within 48 hours: Email us with pictures of the damaged item, including the size tag and any defects.
  2. Return & Exchange Process: Once we verify the issue, we will provide you with a return address. You will be able to exchange the item for a new one, or we will issue a refund (less shipping costs).
  3. Shipping Costs for Mistakes on Our Part: If the error was made by us (wrong size, wrong color, or damaged item), we will cover all return shipping costs.

How to Return or Exchange

  1. Email our customer support team at contact@moviejacketshub.com with the subject “Return/Exchange Request.”
  2. Include your order number, and specify the reason for your return/exchange. Attach any necessary pictures to help us understand the issue.
  3. After your request is approved, we will send you a Return Merchandise Authorization (RMA) number. Please write this number on the package when returning it.

Custom Duties and Taxes

While we offer free shipping and declare the items as gifts to avoid customs duties, the customs policies vary from country to country. Any customs duties or taxes levied by your country will be the responsibility of the buyer.