Return Policy
Movie Jackets Hub takes pride in being one of the best online stores that delivers customers with exceptional quality garments. To help our customers experience the best possible service, we have crafted a comprehensive return and exchange policy.
Size Issues
In case of any issues with the size of your product, it can be easily exchanged. However, to do so, you must report the size issue within the first 30 days of receiving your product. Returns and exchanges will not be made after this 30-day period.
Please note, if the size of the product matches the measurements on our size chart but you selected the wrong one, no returns or exchange will be offered. In case of exchange, you will be required to pay 50% of the product’s cost to process the exchange request.
Moreover, if we make a mistake with the sizing and the product does not match your measurements, we will take complete responsibility for the errors and handle the exchange. However, it is important to remember that you must request the exchange within the first 30 days of receiving the product.
Color Variation Issues
The color of the product may vary due to the differences in screen resolution and other technical factors. If you find that the color of your product is far more different from what was shown online, you should send the picture of the product within 30 days of receiving it while requesting a refund or return. Depending on a genuine request and product availability, we will replace the product or issue a refund.
Damaged Products
If your product arrives in damaged condition due to shipment or any other reason attributable to us, please contact us within 30 days of receiving your product. In such cases, we will cover the shipping costs for returning the product.
Customer Queries
For issues and queries regarding your product, contact us via email. Our customer support team is available 24/7 and is dedicated to providing you with efficient responses as quickly as possible. Also, if you want to cancel your order, doing so within 24 hours will ensure that you receive a full refund.
Order Cancellation
If you want to cancel your order, it must be done within 24 hours to receive a full refund. If you cancel the order after 24 hours, 25% of the total amount will be deducted from the refund. If the order is canceled three days after verification, 35% will be deducted. Please note, cancellations made after a week are not accepted unless under special circumstances, which will result in a 50% deduction.
Exchanges Due to Size Issues
If you need to exchange your jacket due to a size issue, we offer a new jacket at no extra cost. However, you will be responsible for covering the return shipping costs, which depend on the size and weight of the product. In case of any such issues, please notify us within 30 days of delivery.
Product Condition In Case of Returns
Products that are damaged or show signs of use from the customer’s side will not be eligible for a refund.
Shipping Costs
While we provide free shipping on initial delivery, customers are responsible for the shipping cost associated with returns and exchanges.
Pattern, Design, & Size Issues
If you face any issues related to the pattern, design, or even size of the product that are due to our mistake, you can simply take advantage of our return and exchange policy. All you have to do is take pictures and send them to us with the details of your problem within the first 30 days of receiving your product to initiate the process.
Trial Orders
Products that are ordered solely for trial purposes, for instance, to see if they look good or suit well and other similar reasons, are not eligible for return, refund, and exchange.
Customized Products
Customized products are completely non-refundable. Also, if any tags have been removed from the product, it will not be authorized for return as well. The customer will also have to pay for the return shipment of the product.
Custom Charges
Despite offering free shipping, each region has its own custom policies. In this case, customers are responsible for any customs or regional charges applied, even if free shipping is applicable.
Communication & Support
Movie Jackets Hub takes pride in prioritizing effective communication and customer support. If you are facing any issues with your order, whether they are related to size, color, damage, or any other concern, please reach out to our customer support center. Our team is highly committed to addressing the concerns promptly.
Quality Assurance
Each item at our store goes through a rigorous quality check before getting shipped to the customer. This is to maintain the high quality standards of our products. If you still encounter any issues, please contact our customer support for assistance.
Return Process
In order to initiate a return, please contact our customer support team within the specified time frame. Provide all the necessary details and documentation, including pictures of products to support your claim, to make a return. Our team will further guide and assist you through the return process to initiate a smooth experience.
Exchange Process
For exchange, ensure to communicate to us the right size and specifications you need. This will help us process your request efficiently while minimizing delays. Please remember to report any issues within the first 30 days of receiving your order for any exchange.
Refunds
Refunds are processed when the returned product is received and inspected. Ensure that the product is in its original and undamaged condition. If it passes the inspection stage, our accounts department will initiate the refund process. This usually takes 3 working days, and the refund will reach you in 5 to 14 banking days, depending on the specific bank and payment used.
For Further Queries
Send us your queries at this email: contact@moviejacketshub.com