Movie Jackets Hub

FAQs

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1780602328929{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” woodmart_css_id=”6a21d5cce2914″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTIxZDVjY2UyOTE0Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_z_index=”no”][woodmart_accordion title_font_family=”text” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”618257e807c2a” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTgyNTdlODA3YzJhIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion_item title=”How long does shipping take?”]Orders are typically delivered within 5 to 10 business days after order confirmation. This includes order handling and transit time. Once shipped, you will receive tracking details to monitor your delivery.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you offer free shipping?”]Yes, we proudly offer free worldwide shipping on all eligible orders.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you ship internationally?”]Yes, Movie Jackets Hub ships worldwide. We deliver to customers across the globe using trusted international courier services.[/woodmart_accordion_item][woodmart_accordion_item title=”Will I have to pay customs duties or taxes?”]International orders may be subject to customs duties, import taxes, or additional fees, depending on your country’s regulations. These charges are not included in the product price or shipping cost and must be paid by the customer.[/woodmart_accordion_item][woodmart_accordion_item title=”Which courier services do you use?”]We ship orders using reliable express courier services such as UPS, DHL, and FedEx, depending on the destination.[/woodmart_accordion_item][woodmart_accordion_item title=”Can I track my order?”]Yes. Once your order is shipped, you will receive an email containing your tracking number, shipment date, and estimated delivery date.[/woodmart_accordion_item][woodmart_accordion_item title=”What if I am not available at delivery?”]If you are unavailable, you may leave written instructions authorizing a neighbor to receive the package. If no one is available, the courier will leave a notification with tracking details to reschedule delivery.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you ship to PO Box or APO/FPO addresses?”]No, we currently do not ship to PO, APO, DPO, or FPO addresses.[/woodmart_accordion_item][woodmart_accordion_item title=”What should I do if my order is delayed?”]If your shipment is delayed beyond the estimated timeframe, please contact us. You may be eligible for a replacement shipment or a refund, depending on the situation.[/woodmart_accordion_item][woodmart_accordion_item title=”What if my order arrives damaged or defective?”]If your item arrives damaged or defective, notify us within 3 days of delivery and provide clear images of the issue. Our team will review the case and offer an appropriate resolution.[/woodmart_accordion_item][woodmart_accordion_item title=”Can I return or exchange my order?”]Yes, standard size items may be returned or exchanged within 30 days of delivery, provided they are unused, unworn, and returned in original condition with all tags attached.[/woodmart_accordion_item][woodmart_accordion_item title=”Who pays for return shipping?”]Customers are responsible for return shipping costs, unless otherwise stated or approved due to an error on our part.[/woodmart_accordion_item][woodmart_accordion_item title=”Are there any restocking fees?”]No, we do not charge any restocking fees on returned items.[/woodmart_accordion_item][woodmart_accordion_item title=”How long does it take to receive a refund?”]Once the returned item is received, inspected, and approved, refunds are processed within 5 business days. It may take additional time for the amount to appear in your account depending on your bank or payment provider.[/woodmart_accordion_item][woodmart_accordion_item title=”What if I receive the wrong size?”]If you receive an incorrect standard size, you must contact customer support within 3 days of delivery and share clear images so we can review your exchange or return request.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you offer custom sized or made to measure jackets?”]Yes, we offer custom sized and customized jackets tailored to customer preferences.[/woodmart_accordion_item][woodmart_accordion_item title=”Can custom sized or customized jackets be returned?”]No, custom sized and customized jackets are not eligible for returns or full refunds due to their personalized nature. However, we offer fit support options such as a complimentary first alteration or exchange, subject to approval.[/woodmart_accordion_item][woodmart_accordion_item title=”Can I cancel my order?”]Yes, order cancellations are allowed under the following conditions:

  • Cancellations are accepted within 2 days of order placement.
  • Once the customers order have been sent under customs clearance, no more cancellation can be performed. In this situation, only acceptance of the order will be available and arranging its return will be the only option bearing the shipping charges at the customers end.

[/woodmart_accordion_item][woodmart_accordion_item title=”Is online ordering secure?”]Yes, all payments and customer information are processed through secure and encrypted systems to ensure safety and privacy.[/woodmart_accordion_item][woodmart_accordion_item title=”How can I contact Movie Jackets Hub for further questions?”]You can reach our customer support team through the following channels:

Business Name: Movie Jackets Hub
Address: 1400 Renaissance Drive, Suite 406, Park Ridge, Illinois 60068, United States
Email: contact@moviejacketshub.com
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (CST)
Response Time: We aim to respond within 24 Business Hours[/woodmart_accordion_item][/woodmart_accordion][/vc_column][/vc_row]