FAQs
Orders are typically delivered within 5 to 10 business days after order confirmation. This includes order handling and transit time. Once shipped, you will receive tracking details to monitor your delivery.
Yes, we proudly offer free worldwide shipping on all eligible orders.
Yes, Movie Jackets Hub ships worldwide. We deliver to customers across the globe using trusted international courier services.
International orders may be subject to customs duties, import taxes, or additional fees, depending on your country’s regulations. These charges are not included in the product price or shipping cost and must be paid by the customer.
We ship orders using reliable express courier services such as UPS, DHL, and FedEx, depending on the destination.
Yes. Once your order is shipped, you will receive an email containing your tracking number, shipment date, and estimated delivery date.
If you are unavailable, you may leave written instructions authorizing a neighbor to receive the package. If no one is available, the courier will leave a notification with tracking details to reschedule delivery.
No, we currently do not ship to PO, APO, DPO, or FPO addresses.
If your shipment is delayed beyond the estimated timeframe, please contact us. You may be eligible for a replacement shipment or a refund, depending on the situation.
If your item arrives damaged or defective, notify us within 3 days of delivery and provide clear images of the issue. Our team will review the case and offer an appropriate resolution.
Yes, standard size items may be returned or exchanged within 30 days of delivery, provided they are unused, unworn, and returned in original condition with all tags attached.
Customers are responsible for return shipping costs, unless otherwise stated or approved due to an error on our part.
No, we do not charge any restocking fees on returned items.
Once the returned item is received, inspected, and approved, refunds are processed within 5 business days. It may take additional time for the amount to appear in your account depending on your bank or payment provider.
If you receive an incorrect standard size, you must contact customer support within 3 days of delivery and share clear images so we can review your exchange or return request.
Yes, we offer custom sized and customized jackets tailored to customer preferences.
No, custom sized and customized jackets are not eligible for returns or full refunds due to their personalized nature. However, we offer fit support options such as a complimentary first alteration or exchange, subject to approval.
Yes, order cancellations are allowed under the following conditions:
- Cancellations are accepted within 2 days of order placement.
- Once the customers order have been sent under customs clearance, no more cancellation can be performed. In this situation, only acceptance of the order will be available and arranging its return will be the only option bearing the shipping charges at the customers end.
Yes, all payments and customer information are processed through secure and encrypted systems to ensure safety and privacy.
You can reach our customer support team through the following channels:
Business Name: Movie Jackets Hub
Address: 1400 Renaissance Drive, Suite 406, Park Ridge, Illinois 60068, United States
Email: contact@moviejacketshub.com
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (CST)
Response Time: We aim to respond within 24 Business Hours