FAQs

Yes, order changes are possible only within 48 hours of placing the order. Please contact our support team as soon as possible to request changes. Once production or shipping has started, changes cannot be guaranteed.

After placing your order, you will receive an order confirmation email. You can also log in to your account on our website to view order details, status, and updates.

Yes, Movie Jackets Hub ships worldwide. We fulfill orders through our facilities in the USA, Pakistan, the UK, and the UAE to ensure efficient global delivery.

Absolutely. Our website uses secure HTTPS encryption, and all payments are processed through trusted third-party payment gateways. We do not store your full payment details.

Once your order is placed, it typically takes 3 to 7 business days to craft and deliver your product. Custom made products may take 2 to 3 Weeks to deliver due to the craftsmanship involved.

Once your order is successfully placed, you will receive an order confirmation email. If you do not see it, please check your spam folder or contact our support team.

We carefully inspect all products before shipping. If you experience any issues such as size or design concerns, please contact us within 48 hours of delivery so we can assist you according to our Return and Exchange Policy.

Yes. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment online.

Orders can be canceled within 48 hours of placing the order. Cancellation requests made after this period may be subject to deductions or may not be accepted if the order has already been processed or shipped.

Yes, exchanges are available under specific conditions. Exchange requests must be submitted within 48 hours of receiving the product and are subject to our Return and Exchange Policy.

Yes, our sizes follow the size charts provided on each product page. We strongly recommend reviewing the size chart carefully before placing your order.

Yes, we offer custom sizing options. Customers can provide their measurements, and our team will tailor the jacket accordingly. Custom-made items are produced specifically for you.

Our size charts are typically provided in inches. If centimeters are used, this will be clearly mentioned on the product page.

You can enter your coupon code during checkout in the designated coupon field. Click “Apply” to see the discount reflected in your order total.

Yes, return shipping costs are generally the customer’s responsibility unless the return is due to our error, such as receiving the wrong item or size.

Refunds are issued only if the return meets our policy requirements. Approved refunds are processed within 5 business days after the returned item has been received and inspected.

We work with reliable international courier partners such as DHL, FedEx, UPS, and other regional carriers depending on the destination.

No, Movie Jackets Hub operates exclusively online. We do not have any physical retail outlets.

Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price.

You can contact our customer support team anytime using the details below or you can visit our office:

Business Name: Movie Jackets Hub
Email: contact@moviejacketshub.com
Phone: +1 (224) 572-8989
Address: 1400 Renaissance Drive Park Ridge Illinois 60068 United States
Working Hours: Monday to Friday, 9AM – 5PM