FAQs

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at contact@moviejacketshub.com and our support agent will assist you in getting a perfectly fitted product.

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.

Terms & Conditions for Shoe Returns

• Once we have received and inspected the returned item, your return will be processed within 7 working days.
• Standard size orders can be returned for a full refund or exchange.
• Made-to-measure or other customized orders can only be returned for alteration.
• We reserve the right to refuse returns/refunds that do not meet these criteria.

Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you’re unsure of your body measurements then you can select “I am not sure, I’ll provide measurements later on email“ and place the order without any hesitation.

Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.

Regular orders are made to order and are shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped. Prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 4-7 weeks and bespoke orders within 12-15 weeks.

Yes, Free Shipping applies to all countries where we ship. This includes all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.

You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Last Name to check the actual state of your order.

Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write to us here.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

• The order number
• The faulty item’s name and number
• A description of the fault (along with the pictures)

We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Movie Jackets Hub has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.

Yes, where our core strength is leather, we also make custom orders in other fabrics like cotton, polyester, satin, wool and other fabrics

We’ve made a flow of the custom order. You can have a look at it here.

We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues

Sizing

When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing error.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else

We strive to minimize fulfillment time for custom orders and usually dispatch within 12-15 weeks. However, due to a different nature of all custom orders, we do not have a per-specified fulfillment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with a deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.